Our Commitment
Dinoaxis collects personal
information from you in a number of different ways. At Dinoaxis,
we consider your privacy to be important to us. Following are
the fundamental principles that we set in relation to your
personal information.
-
Purpose of ownership verification.
-
Payment purposes and for enablement of customer support.
-
To announce. For example: Outage/Special offers or provide
other information from time to time via e-mail.
We may also send e-mail announcing special offers by our third
parties, but we will not provide the third parties with your
e-mail address or other personally identifiable information unless
it's required to enable the service.
If you do not wish to receive these e-mails, you may opt out of
future e-mails at any time by notifying us of your intention.
What We Collect?
We'll be collecting information from the information you provide
such as name, organization name, organization registration
number, citizen ID number, postal address, e-mail address, phone
number,IP address and cookies while you visiting our
website/while you're using any of our services.
We might also request information such as your current
geographical location and also operating system while you're in
touch with our support personnel whichever found relevant by the
support engineer while troubleshooting/assisting you.
How We Collect?
We may collect personal information directly from your authorized
representatives, or from publicly available sources:
- When you communicate with us (for example when you submit
a contact form on our website, or Live-chat or ticketing
system).
- When you subscribe to a specific Product and/or Service on
our website
- When you register an account on our website.
- When you participate in any of our surveys.
- When you participate in any competitions, contests or
loyalty programs run/organized by us.
- When you commence a business relationship with us (for
example, as a service provider/business partner
- When you visit any of our offices.
- When you visit or browse our websites.
- When you lodge a complaint with us.
- When you provide feedback to us.
- When you interact with us via social media or interactive
applications including but not limited to Facebook, Twitter,
and Instagram.
Other than personal information obtained from you directly (as
detailed above), we may also obtain your personal information
from third parties we deal with. We may also collect information
from such other sources where you have given your consent for
the disclosure of personal data relating to you, and/or where
otherwise lawfully permitted.
How We Use?
Upon reading this Privacy Policy you agree that we may use your
personal information as permitted by applicable laws.
We may collect and use your personal information for one or more
of the following purposes:
- To comply with any legal or regulatory obligations under the
applicable laws, regulations, guidelines or
industry codes that applies to us.
- To verify your identity.
- To assess and process your application(s) /request(s) for
our Products and/or Services.
- To provide you with the Products and/or Services you have
requested.
- To administer and manage the Products and/or Services we
provide you (including charging, billing, facilitating
payments and collecting debts).
- To investigate and resolve any service issues, billing
queries, complaints or other inquiries that you submit to us
regarding our network, Products and Services.
- To assess and/or verify credit worthiness.
- To detect and prevent fraudulent activity.
- To engage in business transactions in respect of Products
and/or Services to be offered and provided to you.
- To establish and better manage any business relationship we
may have with you.
- To help us monitor and improve the performance of our
Products and Services, our customer service teams and our
website.
- To maintain and develop our business systems and
infrastructure, including testing and upgrading of these
systems.
- To manage staff training and quality assurance.
- To notify you about benefits and changes to the features of
our Products and/or Services.
- To produce data, reports and statistics which shall be
anonymized or aggregated in a manner that does not identify
you as an individual.
- To analyses statistical data from website and advertisement
analytic.
- To conduct marketing activities (for example, market
research).
- To investigate, respond to, or defend claims made against,
or involving DINOAXIS.
- To maintain records required for security, claims or other
legal purposes.
- Tor any other purposes that is required or permitted by any
law, regulations, guidelines and/or relevant regulatory
authorities.
Disclosure
We assure you that DINOAXIS will not provide or sell your personal
information to any third party and will keep all information
confidential. However, we may be required or need to disclose
information about you to the following third parties:
- Law enforcement agencies.
- Government agencies.
- Companies and/or organizations that act as our agents,
contractors, service providers and/or professional advisers.
- Companies and/or organizations that assist us in processing
and/or otherwise fulfilling transactions and providing you
with Products and/or Services that you have requested or
subscribed for.
- Our merchants and/or strategic partners that provide
Products and/or Services which require personal information
disclosure.
- Our business associates and other parties for purposes that
are related to the purpose of collecting and using your
personal information.
- Domain name registration bodies (such as but are not limited
to ICANN and MYNIC).
- Any credit reporting agencies or in the event of default,
any debt collection agencies subject to the permitted law
applicable to us.
- Other parties in respect of whom you have given your express
or implied consent.
Change to Policy
Any changes we make to our privacy policy in the future will be
posted on this page and, where appropriate, notified to you by
email.
Please check back frequently to see any updates or changes to our
privacy policy.
Cookies
A cookie is an alphanumeric identifier that is unique to your
browser. The cookie will identify your browser to us when you
visit our web site so that we may customize your visit.
Security of
your information
We store your personally identifiable information and payment
information in a secure client database
Children’s
privacy
Our service is not available to children under the age of 18, and
we will not intentionally maintain information about anyone under
the age of 18.
Complain
If you have a complaint about our use of your information, you can
contact us via mailing address/e-mail to:
e-mail: abuse@dinoaxis.com
Postal Address:
Good Software Technology Sdn Bhd
No. 28-3, Jalan PJU 5/4, Dataran Sunway,
Kota Damansara,
47810,Petaling Jaya
Selangor.